Privacy

Your Information

Our goal is to maintain your trust and confidence when handling personal information about you.

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You have choices

As an Egg customer, you have the opportunity to make choices about how personal information about you may be shared. As you consider this, we encourage you to make choices that enable us to provide you with quality products and services that help you meet your financial needs and objectives.

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Security of personal information

The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.

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Personal information

We collect information from you, from others, and from your transactions.

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Purposes and uses

We use information about you to manage the relationship with you, manage your accounts and offer you other products and services.

We share information about you with the Citi family of global companies, our service providers, credit bureaux and in connection with our legal and regulatory obligations.

We use information collected from our website to facilitate your access to our website. Further details are provided at the time of your application and in your product terms and conditions and where appropriate the paperless dealing agreement.

By using this website, you agree to the use of this information in accordance with the Use and Disclosure of Personal Information provisions in your Egg product(s) terms and conditions.

The identity of the Egg company collecting the information depends on which account or part of the website you're using. Details of the relevant Egg companies are set out in the Legal information Legal information section.

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Using public areas of our website

We won't collect any personally identifiable information about you when you use public areas of the website (ie where you don't have to enter your security details) unless your use follows a visit to the secure area, at which point web logs will monitor your use.

The details you give us when you use tools in the public areas, such as calculators, will not be stored unless you take out the product you used the tool for.

Personal information provided when entering competitions or prize draws, or completing questionnaires will be used in accordance with the instructions and rules provided.

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Choices

You may opt out of receiving marketing materials.

You may request we correct inaccurate information.

To exercise these rights, please contact us.

You may request a copy of the information we hold on you.

To exercise this right, simply print out a Data Subject Information Request form, complete it and send it to the address on the form. You will then be sent an information pack explaining the process, what it is you need to do next and how to send payment. There is a �10 charge for this service and you will also need to provide identification.

If you have any other questions about privacy, contact us:

Data Protection Manager
Egg
Riverside Road
Pride Park
Derby
DE99 3GG

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Cookies and web logs

What are cookies?
When people use our website we keep track of what they do, just like other banks keep track of how people use their branches. This involves keeping a log of activity on our web servers and, where necessary placing cookies on your computer. A cookie is a small piece of information, like a number or short piece of text, which your browser can store on behalf of a website.

The cookies we use and how we use them
Some of the cookies we use are essential for parts of the site to operate and have already been set. You may delete and block all cookies from this site, but parts of the site will not work and you will not be able to apply for an Egg product, or service your account. See the information below to find out more about the cookies we use and how to delete them.

We want you to know that by using this website, you are agreeing to the use of these cookies. These cookies do not capture or contain any personally identifiable information.

Essential site cookies
These cookies are required for the website to work and have to be set for the customer to be able to access the site and navigate around.
First party analytic cookies
These cookies are used to track the customer journey on the website. This data derived from the 'session' and 'analytical' cookies will be used for detailed analysis of the website to improve the way the site works, and to help us identify how we can improve the online experience and usability of our website.
Secure area of egg.com only:
We have two cookies which are used to manage the customer log in for the Egg website. Both of these are required to authenticate the customer and you can't log in to the secure area without them. A permanent cookie is used to support fraud monitoring of applications to protect the customer from fraudulent account activity.
User interaction / experience cookies
We have 'quick login' and 'personal details' cookies, which are used to pre-populate Name, DOB and postcode so the customer only has to re-key their mother's maiden name and password.

Some of our cookies are used to enable customers to use products like Egg Money Manager, they detect what products they have registered and whether that information needs refreshing. They are essential for the service the customer has requested.

How to delete cookies from your PC
The instructions below are offered as a guide to the most widely used browsers, but the details may be subject to your own browser settings.

Please note that by deleting our cookies or disabling future cookies, parts of this site will not work and you will not be able to apply for an Egg product, or service your account.

Internet Explorer 9
Click the 'Tools' button. Point to 'Safety' and then click 'delete browsing history'. Select the 'cookies' box, then click 'delete'.

Internet Explorer 8
Click 'Safety' on the Command bar. Select 'Delete Browsing History'. Select the option for cookies and click 'Delete'.

Internet Explorer 7
Select Tools, 'delete browsing history', then select 'Delete cookies'.

Chrome
Click on the 'Tools' menu and select 'Options'. Click the 'Under the bonnet' tab, locate the 'Privacy' section and click the 'Clear browsing data' button. Select 'Delete cookies and other site data' to delete all cookies from the list (alternatively, you can remove all cookies created within a specific time period by selecting the period you want from the dropdown list).

Firefox
Select 'Tools' then 'Options'. Select 'Privacy' and in the 'Cookies' panel, click on 'Show cookies'. You can then either select a cookie and 'Remove cookie', or select 'Remove All Cookies'.

Safari
Choose preferences, select 'Security' then 'Show cookies'. Select the cookies to be deleted from the list and select 'delete'.

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Aggregation

Account aggregation allows you to view your online account balances from different financial providers on just one web page using just one log in. Find out more here.

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