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				Egg Emergency Cover Benefits and features Why choose it? Legal info Loss reporting & changes
		About our insurance services 1. We are Egg Banking plc and our address is Pride Park, Derby, DE99 3GG. Egg Banking plc (reg no 2999842) is authorised and regulated by the Financial Services Authority. Egg Banking plc is entered in the Financial Services Authority (FSA) register under number 205621. Egg Banking plc is registered in England and Wales. Registered office: Citigroup Centre, Canada Square, London E14 5LB. 2. Egg Banking plc is permitted to arrange, and offer for sale, general insurance and pure protection contracts. You can check this on the FSA's Register by visiting the FSA's website at www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234. The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you. 3. Egg Banking plc is a wholly owned subsidiary of Citigroup Inc. 4. We can only offer card protection from one insurer:- Card Protection Plan Limited for Egg Emergency Cover. You can, at any time, ask us for a list of insurers we offer insurance from. 5. You will not receive advice or a recommendation from us for Egg Emergency Cover. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. You will not have to pay a fee for our services. 6. If you wish to register a complaint, please contact us: Write to: Customer Relations Office, Egg Banking plc, Pride Park, Derby DE99 3GG. Telephone: 08451 233 233. Or e-mail: complaints@egg.com. Please note that this will not be a secure e-mail and you should not disclose any account specific information such as account numbers or passwords. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. 7. We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.