About our insurance services

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1. The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.

2. Whose products do we offer?

We only offer household insurance products from AXA Insurance UK plc.

3. Which service will we provide you with?

You will not receive advice or a recommendation from us for home insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4. What will you have to pay us for our services?

No Fee.

You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

5. Who regulates us?

Egg Financial Intermediation Limited, Citigroup Centre, Canada Square, London, E14 5LB is authorised and regulated by the Financial Services Authority. Our FSA Register number is 309551.

Our permitted business is to offer for sale and arrange general insurance contracts.

You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

6. Ownership

Egg Financial Intermediation Limited is a wholly owned subsidiary of Egg Banking plc, which is a wholly owned subsidiary of Citigroup Inc.

7. What to do if you have a complaint

If you wish register a complaint, please contact us:

?in writing: Customer Relations Office, Egg Banking plc, Pride Park, Derby DE99 3GG.
..by phone: 08451 233 233
?by e-mail:complaints@egg.com

Please note that this will not be a secure e-mail and you should not disclose any account specific information such as account numbers or passwords.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.