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Initial Disclosure Document - Motor insurance
About our insurance services
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1. We are Egg Banking plc and our address is Citigroup Centre, Canada Square, London, E14 5LB.
Egg Banking plc (reg. no. 2999842) is authorised and regulated by the Financial Services Authority. Egg Banking plc is entered in the Financial Services Authority (FSA) register under number 205621. Egg Banking plc is registered in England and Wales. Registered office: Citigroup Centre, Canada Square, London E14 5LB.
2. Egg Banking plc is permitted to arrange and offer for sale general insurance. You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
The FSA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.
3. Egg Banking plc is a wholly owned subsidiary of Citigroup Inc.
4. We can only offer motor insurance products from one insurer:-
UK Insurance Limited
5. You will not receive advice or a recommendation from us for Motor Insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
You will not have to pay a fee for our services.
6. If you wish to register a complaint, please contact us:
Write to: Customer Relations Office, Egg Banking plc, Pride Park, Derby DE99 3GG.
Telephone: 08451 233 233.
e-mail: complaints@egg.com
Please note that this will not be a secure e-mail and you should not disclose any account specific information such as account numbers or passwords.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
7. We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations.
This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.
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