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		Here at Egg, we're continually looking for ways to identify and prevent fraud, and our active anti-fraud system is here to help us achieve this. No soft touch Our telephone service will let you know as quickly as possible if something doesn't look right on your Egg credit card account(s). If we suspect a fraudulent transaction has been made using your card(s): Using an automated system based on computer generated speech, we'll try to get in touch with you several times over a 24 hour period. If you recognise the transaction, follow the instructions to confirm it and then just continue using your card as usual. If you don't recognise the transaction, we'll transfer you to a member of our fraud team so we can check things out in more detail. What if we can't contact you? If we're unable to contact you but we detect a voicemail facility on your phone, we'll leave a message on our final attempt asking you to call us on a special number. If you don't have voicemail we'll send you a letter or email asking you to get in contact as soon as you can. Important security information This service will only ever ask you to confirm your date of birth - it will never ask you to reveal your card number or any other security information. If you don't want us to contact you using the new service, please let us know by calling us on 01332 633863 or write to us at Egg Account Servicing, Riverside Road, Pride Park, Derby, DE99 3GG. If you're an existing customer, you can listen to an example call or read the transcript by selecting the link below and logging in. Existing customers Existing customers Help with managing your money We also have an automated voice service for any customers who have missed payments or are struggling to make repayments.