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Find useful information on security and answers to problems you may encounter when using Egg's site. Select from the links on the left.
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SSL encryption
In order to keep your details safe as they travel between your machine and ours, we use industry standard SSL encryption. This comes in two strengths, 40 bit and 128 bit. We use both strengths within the site, but to protect you when servicing your products we require the stronger 128 bit encryption. 128 bit SSL encryption is available in v4 and above of both Microsoft Internet Explorer and Netscape Navigator. Unfortunately, some companies and ISPs block some forms of encryption.
To determine your encryption level, follow these instructions:
Internet Explorer users (PC):
- From the top menu, select 'Help'.
- From the drop down menu, select 'About Internet Explorer'.
- The information displayed for Cipher Strength is the encryption level (i.e. Cipher Strength: 128-bit).
- If it does not say 128-bit, then you do not have a browser with 128-bit encryption.
- The latest encryption software can be downloaded free from
Microsoft.
Netscape v4 and v5 users:
- From the toolbar menu, click 'Security'.
- Within the window displayed, from the list of items on the left, select 'Navigator'.
- On the right, below Advanced Security (SSL) Configuration, ensure both the Secure Sockets Layer check boxes are selected.
- Select Configure SSL v3.
- On the Configure Ciphers screen, ensure the RC4 encryption with 128-bit key and an MD5 MAC checkbox is checked. If this checkbox is not displayed on the screen, or it says RC4 encryption with a 128-bit key and an MD5 (when permitted), then you do not have a browser with 128 bit encryption.
- The latest encryption software can be downloaded free from
Netscape.
Internet Explorer OSX v5.2.2 users (Mac):
- Select the Apple menu from the top of the screen.
- Select 'About'
- Select 'Support'
- The information displayed shows the encryption level.
- If it does not say 128-bit, then you do not have a browser with 128-bit encryption.
- The latest encryption software can be downloaded free from
Microsoft.
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I have upgraded my Netscape browser but I'm still receiving the 128-bit encryption message. What do I do now?
If you've upgraded your browser from an earlier version, the earlier version's user profile may have been carried over into the upgraded one. This means it may not be reading the 128-bit encryption. To correct this you need to change your user profile:
To change your user profile on a PC: From the Start menu, select 'Netscape Communicator', then select 'Utilities'. Select 'User profile manager', followed by 'Create new profile'.
To change your user profile on a Macintosh: Double click on the hard disc icon, then 'Netscape Communicator'. Select 'User profile manager', followed by 'Create new profile'.
Internet Explorer users will find that their user profile will change automatically once they upgrade to the correct version.
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I've tried to download 128-bit encryption. Why do I get a message that says it's for use in the USA only?
Outside of the United States you can't download 128-bit browser software from the Microsoft/Netscape websites. However, if you download the standard versions, your browser will detect when 128-bit encryption needs to be used and convert to this automatically.
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Why do I get security warnings when I try to download software?
The security warning is a Microsoft feature and applies to any download. It's there to warn you that you might download a virus if the source isn't trustworthy.
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I received the message 'Security certificate signed by an unknown authority'. What does this mean?
Every company that has a secure website has a certificate issued by a certificate authority, this lets Internet users know that the website is genuine. Egg's certificate is issued by Verisign. If a customer's browser isn't set to recognise Verisign certificates it may prevent the customer from accessing the Egg website. To correct this, you need to enable the certificate authority Verisign:
For Internet Explorer version 4; At the toolbar select 'View', then 'Internet Options'. Select 'Content', followed by 'Authorities'. Scroll down and tick 'Verisign Class 3 primary CA' and 'Verisign class 4 primary CA'. Finally, select 'OK'.
For Netscape Navigator: Select 'Security', followed by 'Signers' (located in the certificates box). Scroll down to 'Verisign class 3 primary CA' and select 'Edit'. Ensure that the top three boxes are enabled, then select 'OK'.
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