Slipped up?

If you've missed a payment or gone over your credit limit, it's easy to put things right. If you've got the money you can make a payment online using your debit card.

Struggling?

If you've missed a payment or gone over your limit and you can't make a payment now, it's really important you give us a call on 08456 000 296 and speak to a Collections Specialist as soon as possible. That way we might be able to prevent further action being taken on your account.

If you don't meet payments when they're due it can affect your credit rating and may mean extra charges to your account, which can be easily avoided.

If you haven't missed a payment yet, but you're starting to feel the pinch, then why not see how we can help you?

If you've got payment protection and you've become unemployed, ill or had an accident you might be able to claim. If your protection is with Egg then call us on 0845 120 5203 and find out if you can claim.

How we can help

If you're having trouble finding the money to make your monthly payments, you don't have to worry on your own. Speak to one of our Collections Specialists who could help you get things sorted - just give us a call on 08456 000 296.

These are some of the options we might be able to provide, including:

• Arranging a loan with fixed, affordable payments.
• Short-term reduced payments.
• Amending your payment dates.
• Arranging an affordable payment plan.
• Payment reschedules and other solutions tailored to your needs.
• And if you find yourself going over your credit limit or falling into arrears, we may get in touch via our automated voice service.

There's no need to feel uncomfortable talking to us about your situation, and the more honest you are with us, the easier it'll be for us to help you. Our team of specialists are here to listen and there are many ways we can help.

Making a complaint

If you're ever unhappy about something and would like to make a complaint, you can find out what you need to do on our Making a complaint page.