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We've noticed some questions keep cropping up. So we've made a list of the 10 we're most frequently asked. Take a look below at the top 10 and you might find the one you’re looking for.
If you've not found the question you were looking for, then take a look at all the FAQs.
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Log in to 'your accounts' and the current balance is displayed next to your account under +balance or –balance.
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There are several different ways to make an additional payment to your Egg Card.
Debit card
You can only make an additional payment by debit card if the debit card is held in your name. Just follow the steps below:
Log in to 'your accounts'.
Select the 'Move money' tab.
You'll then need to select the option to 'Make a one-off payment' and follow the simple on-screen instructions.
If the account you want to pay from isn't already saved in your address book, select 'add' and save the account details there.
The debit card payment will be taken from your debit card account on the day you make the request. This payment will be applied to your Egg Card account within three working days if you make the request before 2pm on a working day. Otherwise it will be applied within four working days.
BACS
You need to arrange this type of payment with your external bank.
The payment needs to be made using the following details: sort code 40-02-50, account number 01071181 and your 16-digit Egg Card number (this is used as a reference). BACS payments take up to seven working days to clear into your account.
Transfer from an Egg Savings Account
You can do this either by phone on 08451 233 233, or by sending us a secure message.
You should quote your Egg Card number, Egg Savings Account number, and the amount you'd like to transfer.
A transfer from an Egg Savings Account takes up to three or four working days to clear onto your Egg Card.
To send a secure message, log in to 'your accounts' and select the option to 'View your messages or send us a message'. You'll find this in the 'Your money' section.
Cheque
You should make your cheque payable to 'Egg, (Account Holder Name(s)), (Account Number)'. eg Egg, Mr Smith, 12345678 (draw a line through any unused space on the payee line so that no-one can add extra numbers or words).
Send your cheque to Customer Money Team, Egg, Point North, Waterfront West, Brierley Hill, DY5 1LU.
Your payment will be applied to your account when the cheque clears. As we are not a clearing bank, cheques paid into your account can take 7 to 10 working days to clear. The central clearing cycle only applies to cheques paid into most clearing bank accounts (where clearance normally takes three business days). During this period you will not be able to spend against the value of the cheque.
There is a charge of £2 for using this payment method.
If you make an additional payment that's at least equal to your statement balance, and you make that additional payment in the period between your statement date and the date five working days before your next payment date, we won't collect your next Direct Debit payment.
If you make an additional payment that's less than the amount your Direct Debit is due to claim and you make that additional payment in the period between your statement date and the date five working days before your next payment date, we will collect your Direct Debit as normal, but less the amount you have already paid.
Any payment you make to your account in the period five working days before your payment date, and up to the date of your next statement, will reduce the balance of your statement, but will not affect your next Direct Debit payment.
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You can transfer balances from your credit or store cards, loans or overdrafts. Each balance must be a minimum of £100. If you want to transfer two balances of the same amount, please call us on 08451 233 233 to complete the transfers.
Transferring a balance from your other credit providers is easy. You can transfer a balance now online - log in to 'your accounts' and select the 'Move money' tab. You'll then need to select the option to 'Make a balance transfer to your Egg Card' and follow the simple on-screen instructions.
Check out the table below to see the information you'll need to have to hand to make a balance transfer.
| Transfer from: |
What you'll need: |
| Credit, charge or store card |
Card number (found across the middle of the card) |
| Loan |
Sort code, account number, reference/roll number and account name (if known) |
| Overdraft |
Sort code, account number and
reference/roll number (if applicable) and account name |
Remember, you should continue to make your usual repayments to each card, overdraft or loan account until the provider has confirmed receipt of the balance transfer. This normally takes about seven working days.
- Can I transfer balances from more than one financial provider?
Yes, you can transfer balances from as many other cards, loans or overdrafts as you wish up to your available credit limit.
- How long will the balance transfer take?
Once you've completed your request to transfer a balance, the transfer should be processed in no more than seven to ten working days.
- Can I transfer balances that my additional cardholder has elsewhere?
Yes, as long as you have sufficient credit available. You'll need to make the transfer on their behalf by following the instructions above.
- Is there a fee for balance transfers?
Yes - there is a 3% balance transfer fee for all balance transfers made in the introductory offer 0% rate period. A balance transfer fee of 2.5% may also be charged on some special promotions you may receive from us from time to time. Please check the details of the special promotion to see if a fee is applicable. We do not charge a balance transfer fee on balance transfers made at your standard variable rate.
- How much can I balance transfer?
You can ask to transfer any amount, as long as it's over £100 and less than 95% of your available credit limit.
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Activating your card couldn't be easier, just log in to 'your accounts' and we'll take you through a simple process.
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If you have been locked out of accessing your accounts online you need to call us on 08451 233 233. We will ask you for some details to confirm your identity, including your Egg account or card number and then reset your security so you can access online again straight away.
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You can check your outstanding balance by logging in to 'your accounts', you'll then see your Egg Loan balance - select the 'view' option and you'll be taken to more details about your account. Please note this balance cannot be used as a redemption figure as it may not include recent payments or reflect all interest due.
If your balance isn't shown, please call us on 08456 000 291 and we'll check your balance for you.
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Please call us on 0845 301 0899. We are open;
Monday to Thursday 9am to 8pm
Friday 9am to 7pm
Saturday 10am to 4pm
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Call us straight away on 08451 233 233 where we’re available all day every day.
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Log in to 'your accounts' and select the ‘Personal details’ tab. Here you can let us know about any changes to your personal information, such as your address or phone number (you only need to tell us once and all your accounts will be updated).
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Log in to 'your accounts', click on 'view' next to your card and this page displays your credit limit under card details.
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Egg Home > Help > Top ten frequently asked questions > 
